Working Terms  •  Insurance & Claims  •  FAQ's  •  Customs Guide

Working Terms:

• International Relocation: Prepayment of all charges is required prior to release of household goods. Shipments with destination port only must be prepaid prior to shipping.
• Baggage Shipments: Prepayment of all charges is required prior to arrival of goods at final destination.
• Storage/Warehouse Distribution: Storage charges will be billed on a monthly basis and funds are due upon receipt of invoice.
• Commercial Shipments: Prepayment of all charges is required unless otherwise agreed upon in writing
• Payment methods: We accept checks, cash, money orders and bank wire transfers as payment. All checks are subject to a 7 business day waiting period prior to release of shipment for confirmation of clearance except on certified checks.
• Credit cards are accepted for Baggage shipments only.

Insurance & Claims:

If any of your household goods are damaged or lost, report the facts promptly and in detail on the driver's copy (original) of the inventory sheet before you sign it. If you notice damage after unpacking, a claim must be filed within nine months after delivery. However, it is to your advantage to report damage as soon as possible. The mover must acknowledge receipt of your claim within 30 days and must deny or make an offer within 120 days of receipt of your claim. When making a claim or considering a settlement offer, keep in mind the amount of liability that you declared on your shipment. For example, if the value declared on your shipment was $5,000, the mover's maximum liability for loss or damage to the articles in your shipment is $5,000. Claims for more than this amount will be declined because they are in excess of the mover's liability that you declared on your shipment.

FAQ's: Answers to our most Frequently Asked Questions

Customs Guide - Note that customs regulations change constantly. For the most accurate information on current customs regulations contact us at 1.800.599.3143.